Refund Policy

trendox.shop is committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, and returns.

⚠ Disputes

All disputes must be submitted through the appropriate platform. Failure to do so may result in permanent account suspension.

✅ What Qualifies for Refund, Resend, or Return

  • Order Delays: USA: Eligible after 45 days from departure; Brazil: 110 days; Other Countries: 100 days. Check with local post office before filing a dispute.
  • Orders Not Received: If tracking shows "delivered," no refund/resend. If not received, a non-delivery certificate is required.
  • Damaged Products: Full refund or replacement for severe damage; partial refund for minor damage; no refunds for packaging damage. Electronics claims within 30 days.
  • Incorrect or Missing Products: Full refund/replacement for wrong items; partial refund/resend for missing non-critical parts. Include photo for size issues.
  • Order Cancellations: Full refund if canceled before processing/shipping. No cancellations for custom or pre-order items once paid.

📩 How to Submit a Dispute

  • Include photos/videos of damaged products
  • Include screenshots of complaints (name, date, content)
  • Return the product if requested

⚠ Important Notes & Exceptions

  • Disputes must be filed within 7 days of delivery or expected delivery date.
  • Force Majeure: Not responsible for delays due to natural disasters, epidemics, customs delays, war or unrest.
  • Shipping Method Restrictions: No disputes for non-trackable shipping methods.
  • Delivery Location Restrictions: Disputes may not be accepted for regions with known delivery limitations.
  • Returns: Must be authorized in advance; return within 30 days of receipt.
  • Service-Based Products: Non-refundable once fulfilled.
  • Unacceptable Disputes: Change of mind, product looks different than expected, customs/natural event delays, wrong item ordered or incorrect address.

📌 Additional Information

  • Order Status: No disputes once marked "closed"
  • Shipping Method Limits: No disputes for PostNL, Electric PostNL, CJPacket EUB, CJPacket Postal Route, CJPacket Railway Economy
  • Destination Limits: Disputes not accepted in high-risk regions
  • Returns Reminder: Only accepted at designated warehouses
  • Service Products Disclaimer: No refunds for low-quality service unless inspected
  • Expanded Unacceptable Disputes: Odors, deleted tracking info, customs issues, etc.

💬 Need Help?

If you’re unsure whether your order qualifies for a refund or resend, please contact our customer service team:

Email: support@trendox.shop